Personalized digital products
Our personalized files are generated from customer-provided calculator inputs. Review your size, quantity, and method before purchasing.
Buyer-entered size, quantity, or method errors are not eligible for free regeneration after purchase. QPG technical or fulfillment errors, duplicate charges, and legally required refunds are handled separately.
Changing your mind or choosing different calculator inputs does not automatically qualify for a refund. Refund eligibility follows Paddle’s Refund Policy and your applicable consumer rights, including any withdrawal rights.
Delivery or file problems
If a file is defective, corrupted, unavailable, or materially different from its description, report the issue through our Contact page. Include your purchase email, order reference, and a short description of the problem.
We typically reply within 2 business days. We’ll correct the issue or arrange a refund where appropriate.
Requesting a refund
For a Paddle purchase, use the support link in your receipt or visit Paddle Buyer Support to request a refund. Contact us first for a technical or file problem so we can try to resolve it.
When a refund is approved, access to the refunded pack’s download links ends.
Downloads and recovery
Download and recovery access is available for at least 90 days after purchase. Save your A4 and US Letter PDFs locally; we do not promise permanent online storage. Access ends if the purchase is refunded.
Your rights
Your applicable consumer-law rights still apply and are not limited by this policy. Payment-provider or Merchant of Record rules may provide additional rights where applicable.